We really care what you think
Comments, Compliments and Complaints
We care deeply about providing high quality care and hold very high standards in all aspects of our work. We love hearing your views, comments and suggestions. If you have a complaint, we want to hear that too.
Comments and Compliments
Our team is always interested to hear from our community. If you have any comments or suggestions, please let us know by completing the form below.
It also means so much to our team when we receive heartfelt messages about the care and services received. If you’ve been particularly moved or impressed with our care, you can also let us know via this form or you can give us a call 01485 601700 or send a letter to the address listed below.
Complaints
If any aspect of your care gives you cause for dissatisfaction, please speak to us. All complaints are taken seriously and will be dealt with promptly, sympathetically and in complete confidence.
FAQs
If appropriate ask to speak to the departmental manager who will try to deal with your concerns straight away.
Ask to see, speak to, email or write to:
Nicola Ellis CEO
Tapping House, Wheatfields
Hillington
King’s Lynn
Norfolk
PE31 6BH
Nicola.Ellis@tappinghouse.org.uk
We will acknowledge all complaints within 5 working days and will respond within 14 days. We will contact the complainant again if it is going to take longer than this to address the issue. You will be informed how long this is likely to take. If there are any delays, you will be kept fully informed.
If the complainant is not satisfied with the outcome, the complaint will be directed to the Chair of Trustees, Ombudsman, the Integrated Care Board (ICB) or Care Quality Commission (CQC), whichever is appropriate.
Tim How – Chair of Trustees
Tapping House, Wheatfields
Hillington
King’s Lynn
Norfolk
PE31 6BH
If you are still not satisfied you can telephone the Care Quality Commission on 03000 616161 to arrange an appointment.
Care Quality Commission (CQC)
National Customer Service Centre
Citygate
Gallowgate
Newcastle Upon Tyne
NE1 4PA
Tel: 03000 616161
Fundraising Standards (for complaints about the Fundraising Team)
Compliance Manager
Fundraising Standards Board
65 Brushfield Street
London
E1 6AA
Tel: 0333 321 8803
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